Tuesday, August 5, 2014

Personalization Key to E-mail's B2B Success

E-mail continues to be a medium of choice for business-to-business (B2B) digital marketing because of its effectiveness, says Patrick Kehoe, worldwide director of product marketing at HP Exstream, in a recent interview with eMarketer’s Rimma Kats. But Kehoe added an important caveat: "E-mail can be an effective delivery device, but it isn’t always an effective delivery device. You have to make sure that you’ve got the right messaging and the right personalization in it. If someone perceives that the content is not relevant to them, then they’re likely to ignore that message. We all get bombarded with hundreds of e-mails a day, and marketers’ focus needs to be to make sure that you’ve got the right subject lines, the right messages and the right content. Making it personalized helps reach specific individuals." Personalization is what sets B2B e-mail apart from many other digital options, including emerging channels such as LinkedIn and Twitter, Kehoe notes. "You can make e-mail so that it reaches out directly to an individual, and you can tailor the messaging and content for that person. That’s really tough to do when you’re using Twitter," he tells Kats. See the whole interview at http://www.emarketer.com/Article/B2B-Perspective-EmailStill-Medium-of-Choice/1010972

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